» Storage Concierge
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Attracting the Right Employees to Your Storage CompanyBy jeff on February 3, 2011 | No Comments
If you are a smaller storage company in the Missouri area, you may find it difficult to compete with the bigger Jefferson City self storage companies. There are many things that you can do to close the gap. One thing that you can beat them at is customer service. Happy customers are loyal customers so this should probably be your number one priority. In order to have a Jefferson City self storage company that offers great customer service, you will need to have great employees. If you want to have great employees, you will need to offer a great employment package.
The turnover in the Jefferson City self storage job market may be higher than other fields, so you may not want to offer a bunch of benefits to new employees. You should start the benefits package at the six month or one year mark. This will give you time to figure out which employees are going to be committed to your company. Everyone is ready to go when they are interviewed. Some employees will become less impressive when it comes to down to the actual work side of the industry. You want to find the employees that are passionate about the industry.
You should offer health insurance to your Jefferson City self storage employees. Not every storage site in Missouri will offer health insurance. This will usually result in more professional job applicants; which will lead to better customer service, and that is really what you are after here. The thought of health insurance may scare some storage owners, but there are ways to make it affordable to your company. You could offer a health savings account with a higher deductible. These are pretty affordable on your side after you factor in the contributions that the employee will make from their paychecks. Health insurance of any kind will lead to better and more loyal employees.
Dental and vision plans could be a nice bonus as well. They will typically be more affordable than health plans so they are a nice compliment to an employee benefit package. Shop around with different companies until you find one that works for you. The best Jefferson City self storage companies will also offer other benefits.
Some options are a 401k plan that you should match the employee contributions. This will set you up for long term costs and help retain employees which will lower you training costs by a great amount. Training is one of the biggest costs for many storage companies so to eliminate that would be a great benefit to your company.
Vacation time is a great benefit to offer your employees. You could offer one week for each year that they are with you up to four week. This will make sure that your employees get a little break from the day to day grind that storage can be. They will love you for this a come back refreshed and ready to go. Sick days should be offered as well. Happy employees will take care of customers better since they are more invested in the company. There career success will be directly linked to the success of the company which is great. Do not break the bank. You may not be able to offer all of these benefits, but this article should provide you with some ideas of what benefits to offer.
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Storage ConciergeBy admin on April 26, 2008 | No Comments
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Stop and ListenBy admin on July 14, 2006 | No Comments
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Ronald Smith, PhoneSmart call center operator advises us to listen carefully to our callers.
Welcome to the PhoneSmart Call Center blog an insider diary of the self-storage industry.
I have had the privilege of working in a number of customer service related jobs. I have worked with many people with different sorts of personalities. One of the most important things I have learned is that listening is a big part of the job description. I have had the honor of working with Hurricane Katrina Victims. My job was to file new insurance claims on the hurricane and follow up on existing claims. I remember a particular time when a woman looked at her house for the first time. She was devastated by the damage caused by the storm. She called in to make a claim on her home. I noticed on the screen that her insurance covered the damage done to her home. She needed to vent her hurt and she started to cry and tell me how much her home meant to her. I listened to her story and then offered a solution to her grief. I also offered her some comfort so that she could calm down. After we filed her claim, she thanked me for listening and told me that she appreciated that I cared enough to stop and listen to her situation.The same thing can be done with storage. People are calling for a wide variety of reasons and some can be tragic. On those calls you have to not worry so much about the sale but the customer as a person. Take the time to stop and listen but still control the call. Offer them a solution and show them that they aren’t just another caller looking for storage. This will leave a lasting image of what the company stands for.Storage Concierge Self Storage in Kansas
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Please Treat Me NiceBy admin on July 13, 2006 | No Comments
Sarah Little, PhoneSmart call center Secret Shop Specialist offers the following.Welcome to the PhoneSmart call center blog and insider view of the self-storage industry.After a little mishap with my airline tickets, I called the customer service department to check the availability on the earlier flight that I was hoping to catch. I’m going to have to go on stand by, so I wanted to know if there were even seats available.I called and spoke with a “starched” woman who spoke with a bite and she told me there was no chance of getting on that plane because they were overbooked. She then hung up.There was another flight departing a few hours later, so I called again and this time I spoke with a pleasant, cheerful woman. She asked if I wanted to purchase tickets, or if I was checking the status to go on stand by. I told her, and she let me know that the chances looked great for getting onboard.Although the first lady told me the earliest flight was booked, I asked the nicer lady to also check that flight. She said it looked about the same and I also had a good chance of getting onboard that flight as well.Hmmm…two completely different answers. Do I risk getting up early and not even getting on the first plane, or will the early bird get the worm? I’m going to chance it and get there early. (Cross my fingers) I’ll get on the plane.I called with not even 2 minutes between the calls and got completely different personalities and completely different answers. Consistent, good and accurate service should be what you strive for in your call center or business.
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