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  • Attitude Is Everything
    By admin on July 27, 2006 | No Comments Comments

    Written by Natalie Thomas, ultimate secret shopper.
    Welcome to the PhoneSmart property management blog, the ins and outs of property and commercial management.

    I used to be a substitute elementary teacher a few years back. I wanted to see how the elementary schools operated nowadays since I was thinking of going back to school to be a teacher. Well after 5 years of substituting I still had not made the leap but I did learn some important lessons.
    The first lesson I learned was from our substitute coordinator. She told us that if we got up in the morning and did not feel like we could give 100% to please call her and they would find a replacement. She wasn’t just talking about our health but mostly our attitude. She claimed the kids could “smell” a bad attitude and they would then react with behavior that was not necessarily great. I never got a chance to test her claim but I believe it to be true.
    The next lesson I learned was from many hours in the classroom is that kids like (and need) structure. Sometimes that “structure” would be an awesome lesson plan or a great daily schedule. Other times a good classroom structure was applicable rules and discipline.
    Check your business and see if it has a good attitude. Examine your structure and see where you can help your business. Even an established successful business needs to take one step back and look at the inside works. Often just a few adjustments can be made to enhance the business you already have.

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  • Main Line
    By admin on July 3, 2006 | No Comments Comments

    Robin Turner PhoneSmart Call Center Manager expresses a concern for our store managers.
    Welcome to the PhoneSmart property management blog, the ins and outs of property and commercial management.

    If you’re one of our clients consistently contacting us by dialing your own stores phone number (because it’s easier to remember and you can simply press 1) for such things as store updates, specials, questions regarding reservations, etc. then you’re making it tougher than the process should be.
    Unfortunately, when you do that, it ties up the phone lines with our reps, when we could be taking calls for your very own store (your customers). And, depending on the type of plan that your company is on with us, then you could be paying for the minutes that you’re actually on the line with our reps.
    So take advantage of using the number that you were supplied with… our toll free main line number( 1-866-639-1715). If you call us on the main line phone number, you’ll not only benefit by the minutes that you’re not paying for (as it’s toll free and on us), you’ll free up our reps so we can catch your customers calls quicker and you’ll be able to reach the department that can help you immediately with your questions, (as our reps would have to relay the information which takes more time).
    We like to keep our reps free to be ready to take any of your incoming customer calls so they get a rep immediately without having to be on hold.
    If you don’t have our number handy, make sure you post it immediately. Tape it to your telephone if you have to.

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