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Storage-Mart at http://www.storage-mart.net/By admin on May 20, 2007 | No Comments
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Please view our latest updated on our StorageMart locations at http://www.storage-mart.net/ or click on any of the links below for specific locations.
Thank You
StorageMart Self Storage Unit Locations in California
Oakland, Calfornia 94607 http://california-oakland-94607-self-storage.storage-mart.net
Oakland, Calfornia 94612 http://california-oakland-94612-self-storage.storage-mart.netStorageMart Self Storage Unit Locations in Colorado
Basalt Colorado 81621 http://colorado-basalt-81621-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in Florida
Dania Beach, Florida 33312 http://florida-dania-beach-33312-self-storage.storage-mart.net
Hialeah, Florida 33012 http://florida-hialeah-33012-self-storage.storage-mart.net
Key West, Florida 33040 http://florida-key-west-33040-self-storage.storage-mart.net
Big Coppitt Key, Florida 33040 http://florida-key-west-us-hwy-1-33040-self-storage.storage-mart.net
Miami, Florida 33165 http://florida-miami-33012-self-storage.storage-mart.net
Miami, Florida 33126 http://florida-miami-33126-self-storage.storage-mart.net
Miami, Florida 33130 http://florida-miami-33130-self-storage.storage-mart.net
Miramar, Florida 33027 http://florida-miramar-33027-self-storage.storage-mart.net
Pompano Beach, Florida 33062 http://florida-pompano-beach-33062-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in Georgia
Athens, Georgia 30606 http://Georgia-Athens-30601-self-storage.storage-mart.net
Bogart, Georgia 30622 http://georgia-bogart-30662-self-storage.storage-mart.net
Lawrenceville, Georgia 30045 http://georgia-lawrenceville-30045-self-storage.storage-mart.net
Milledgeville, Georgia 31061 http://georgia-milledgeville-31061-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in Illinois
Aurora, Illinois 60504 http://illinois-aurora-60540-self-storage.storage-mart.net
Chicago, Illinois 60622 http://illinois-chicago-60662-self-storage.storage-mart.net
Elgin, Illinois 60120 http://illinois-elgin-60120-self-storage.storage-mart.net
Franklin Park, Illinois 60131 http://illinois-franklin-park-60131-self-storage.storage-mart.net
Hillside, Illinois 60162 http://illinois-hillside-60162-self-storage.storage-mart.net
Lombard, Illinois 60148 http://illinois-lombard-60148-self-storage.storage-mart.net
Northbrook, Illinois 60062 http://illinois-northbrook-60062-self-storage.storage-mart.net
Orland Park, Illinois 60146 http://illinois-orland-park-60146-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in Kansas
Kansas City, Kansas 66103 http://kansas-kansas-city-28616-eaton-66103-self-storage.storage-mart.net
Lenexa, Kansas 66219 http://kansas-lenexa-66219-self-storage.storage-mart.net
Merriam, Kansas 66203 http://kansas-merriam-66203-self-storage.storage-mart.net
Merriam, Kansas 66203 http://kansas-merriam-67th-66203-self-storage.storage-mart.net
Olathe, Kansas 66061 http://kansas-olathe-66061-self-storage.storage-mart.net
Overland Park, Kansas 66221 http://kansas-overland-park-66221-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in Kentucky
Frankfort, Kentucky 40601 http://kentucky-frankfort-60162-self-storage.storage-mart.net
Lexington, KentuckY 40505 http://kentucky-lexington-40505-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in Louisiana
Lake Charles, Louisiana 70601 http://louisiana-lack-charles-70601-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in Maryland
Waldorf, Maryland 20601 http://maryland-waldorf-20601-self-storage.storage-mart.net
Odenton, Maryland 21114 http://maryland-odenton-21114-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in Minnesota
Hopkins, Minnesota 55343 http://minnesota-hopkins-55343-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in Missouri
Columbia, Missouri 65201 http://missouri-columbia-65201-self-storage.storage-mart.net
Columbia, Missouri 65202 http://missouri-columbia-65202-paris-road-self-storage.storage-mart.net
Columbia, Missouri 65202 http://missouri-columbia-65202-self-storage.storage-mart.net
Columbia, Missouri 65203 http://missouri-columbia-65203-self-storage.storage-mart.net
Jefferson City, Missouri 65109 http://missouri-jefferson-city-65109-self-storage.storage-mart.net
Kansas City, Missouri 64114 http://missouri-kansas-city-64114-self-storage.storage-mart.net
Kansas City, Missouri 64145 http://missouri-kansas-city-64145-self-storage.storage-mart.net
Kansas City, Missouri 64153 http://missouri-kansas-city-64153-self-storage.storage-mart.net
Kansas City, Missouri 64155 http://missouri-kansas-city-64155-self-storage.storage-mart.net
Springfield, Missouri 65803 http://missouri-springfiled-65803-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in New Jersey
Secaucus, New Jersey 07094 http://new-jersey-secaucus-07094-self-
storage.storage-mart.netW. New York, New Jersey 07093 http://new-jersey-west-new-york-07093-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in New York
Brooklyn, New York 11211 http://new-york-brooklyn-11211-self-storage.storage-mart.net
Brooklyn, New York 11232 http://new-york-brooklyn-11217-self-storage.storage-mart.net
Brooklyn, New York 11217 http://new-york-brooklyn-atlatic-ave-11217-self-storage.storage-mart.net
StorageMart Self Storage Unit Locations in Texas
Austin, Texas 78728 http://texas-austin-78728-self-storage.storage-mart.net
Helotes, Texas 78023 http://texas-helotis-78023-self-storage.storage-mart.net
San Antonio, Texas 78212 http://texas-san-antonio-78212-self-storage.storage-mart.net
San Antonio, Texas 78232 http://texas-san-antonio-78232-self-storage.storage-mart.net
San Antonio, Texas 78251 http://texas-san-antonio-78245-self-storage.storage-mart.net
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PhoneSmart basic informationBy admin on December 6, 2006 | No Comments
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1. What hours is the call center open?
The call center is currently accepting calls Monday – Friday 6:30 am to 11:00pm, Saturday 7am to 9 pm and Sunday 7:30 am to 8 pm2. How long has PhoneSmart been in business?
We are celebrating 6 wonderful years in business.3. Are you an answering service?
No, we are not an answering service. While we do answer incoming phone calls for our clients, we do more than take messages. We are an off site sales force that turns your missed calls into profit. Our dedicated phone representatives are trained to “sell” storage units.4. What is Secret Shopping?
We provide a program to help monitor your employees. Monitoring can be for incentive based, compliance, or other types that you require a recorded phone shop by one of our trained shoppers. The call is then evaluated by our seasoned panel of evaluators and sent to you. This is a great tool for managers to use in the office to help staff achieve their personal best.5. Is PhoneSmart’s Secret Shopping Department set up to do in person shops?
Currently, we do have a handful of “shoppers” that are able to do in person self storage shops. We are looking forward to expanding this service in the future.6. What sort of training items do you offer?
We have several different training options available. What’s great about our training items are that they work together to optimize the learning experience.
•Secret Shopping (see above)
•Managers Training Packet- includes workbooks and CD’s and sets up the training in a classroom type atmosphere.
•Role Play Helpline- this interactive training allows your managers to call our trained staff and Role Play different scenarios or situations that may arise in everyday self storage business. It’s convenient and fun!
•Sales Training Seminars and Consulting- our director Tron Jordheim would love to visit your property and give you sales training or consulting on the spot. Tron is a member of the National Speakers Association.7. What is the Role Play Helpline?
The Role Play Helpline is one of PhoneSmart’s newest training tools. This interactive training combines convenience and flexibility. Your managers can call the RPH anytime the call center is open (see question #1) and talk through concerns or objections, go through the sales script and more. Our reps can switch places and be the caller or the rep and switch back to get a different view of the sales call.8. What are some of the other services PhoneSmart’s provides?
Besides the services listed above we also have an outbound calling program that can be tailored to fit your business. Another successful service we provide is lead generation and follow up. We are always on the lookout for services to help your business run smoother and more efficiently.9. Can we customize our own Secret Shopping evaluation form?
Yes, you can. While we do have a standard form that many of our clients use, you may customize the evaluation form to fit your business. We encourage our clients to try and get the most out of the evaluation form to further help with training.10. Our offices have caller id, how does your number show up?
We use T1 phone lines that show up blocked caller or unknown caller so your offices will not be given our direct number and tipped off that they are being secret shopped. In addition our callers are trained to be able to give a false name and phone number if prompted. -
To Share or Not to Share? That is the Question.By admin on August 21, 2006 | No Comments
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Sarah Little, Total Quality Assurance Services Executive and mother, draws a parallel between day care and the property management industry in today’s business blog.Welcome to PhoneSmart’s call center blog, the true confessions of a self storage and apartment call center.Day care has been a great social experience for my son, Isaiah. As my first child, he doesn’t have older brothers and sisters to play with. Day care has helped him learn to play with other kids his own age. It’s also taught him to share, although it seems that recently his playmates have been sharing germs more than Elmo dolls.Last Wednesday I got a call from the teacher saying that Isaiah was sick and I needed to come pick him up. When I arrived they told me that another little girl had a contagious virus, and Isaiah most likely caught it. I took him home, and played hooky from work on Thursday day so he could get to feeling better. By Friday he was back to his inquisitive little self.I admit, I enjoyed all the extra hugs and kisses I received while he was feeling down, but I’m glad he’s back to bouncing off the walls.The office can sometimes feel not unlike a day care; in the sense that we sometimes share germs more than we share sticky notes. (We have to keep our extra sticky pads under lock and key or they’ll end up taking a ride in someone’s back pocket.) When you’re feeling under the weather, and especially if you have a fever, do your coworkers a favor and stay in bed. You’ll be much more productive the next day and all your peers won’t be sniffling along side you.We all want to learn how to keep our office more germ free, especially in a call center where we’re all living to closely to one another. Practicing good hygiene, washing hands, covering mouths, and staying home when we’re really sick can make a big difference.Self Storage in Florida
1300 West 49th Street
Hialeah, FL 33012
Manager: Fidel Rodriguez
Ph: (305) 826-4119
Fax: (305) 826-1562
Sate of the Art Security including individual Door Alarms
Call Fidel today for your $50 coupon!Total Quality Assurance Services Measures Quality Assurance
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Manners Go A Long WayBy admin on August 15, 2006 | No Comments
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Ronald Smith, PhoneSmart call center operator and business blog writer tells a secret about good relations with self-storage customers.
Welcome to the PhoneSmart call center blog, the ins and outs of the property management industry.
My mom has always taught me to be polite. She told me that it’s not only a reflection of you but a reflection of her as well. That’s why I’m always conscious to make sure that I try to open the door for my significant other or try not to put my elbows on the table. My friends are constantly teasing me because I annunciate my words fully so that people can understand me. When I’m on the phone I try to show the same courtesy I would want from others. For example, when I’m doing my order blank close I ask in a polite way for their name and number. Most of the time people are more receptive to a polite salesperson than someone who is perceived as being rude. Now, it does get kind of tricky because you do want to avoid yes or no questions. For example, I wouldn’t say, “May I have your name and number please?” I would learn how to say something like, “what’s your name and number please starting with your area code?” exhibiting good manners goes a long way in customer service and sales. Proper manners are not only a reflection of you, but it’s a reflection of the entire company as well. You should use the tools available to keep up with the property management trends.Self Storage in Springfield, Missouri Come by and see Larry and Becky, our on site management team. (417)831-4340
Quality Assurance service at Total Quality Assurance Services
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