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  • Advantage of Affordable Property Management – Part Two
    By admin on September 14, 2009 | No Comments  Comments

    When you choose your affordable property management company, you need to have certain parameters in mind. The most important aspect is their customer service. You and your tenants will be dealing with this company on a regular basis. So you need to ensure that they have the proper service level. You must be comfortable with the way they deal with you and your tenant. The best way to choose a company is through word of mouth. If you know someone who has used such services, consult him. The reliability factor also plays an important part that you cannot overlook. While short listing companies make sure you have studied the company history and customer feedback. The firm should have experience in dealing with various kinds of property. Once you have chosen the company, it is extremely important for you to negotiate the fees. Shop for the best rate. This is a competitive era, and you must take full advantage of it.

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  • Affordable Property Management
    By admin on March 21, 2009 | No Comments  Comments

    What You Should Expect From A Property Manager

    With so many options out there, it should not be very difficult for you to find an affordable property management structure. Whether you are a landlord or a property investor, you can make things much smoother and hassle-free for you by hiring an expert property manager. However, it is not wise to completely rely on the manager for everything. After all, it is your property. Hence, you must take part in some important aspects. Following is a brief rundown on the same.

    Use Of Legal Documents 

    In a property investment business, there are several legal documents, forms and contracts that you have to deal with. You will have to make sure that the property manager handles the same in a suitable manner as and when the need arises. Likewise, if you are a landlord and are availing an affordable management service, you are strongly recommended to be present when the new tenant is signing the contract. In fact, it will be much better if you also keep a copy of the contract with you.

    Regular Financial Report       

    You should expect a good property manager to provide you reports on a regular basis, explaining all the financial issues they are handling clearly. They must submit the report on a monthly basis along with the proof of salary, proof of purchase, and other invoices. If you are running a large property investment business, you may like to hire an experienced accountant for this job. The accountant will check the reports thoroughly and verify everything. Even if you do not have an accountant, you should not forget to verify the authenticity of the reports thoroughly. Just because the property manager is offering you an affordable management, it does not mean that you should not review whatever they are doing with your property. Their negligence or fraud may prove to be a very costlier affair for you.

    Monthly Update Of Property Renovations OR Maintenance

    The best property manager is the one who has a responsible attitude towards his or her work. For example, they must submit a monthly update of improvements and developments made in the property. They are not supposed to do any maintenance or development work on your property without your permission or approval. Even if it is an emergency maintenance work, it is still essential for them to seek your permission. They should also notify you about the same as soon as possible. The basic idea here is to ensure complete transparency in the process. Even if you are availing an affordable property management plan, it is very important for you to be thoroughly aware of what is happening with your property.

    Daily Happenings In Your Property

    Besides the monthly reports, it would be good if your property manager keeps you updated with the daily happenings inside your property, especially in case of some accident. After all, it is your property and you must be aware of everything concerning it.

    There are several other things that you must expect a good property manager to do. For example, he or she must also submit a report about the tenants - their activities, their payments, and whether they are violating the contract. Overall, if you are looking for an affordable property management plan, you will have to make sure that you are choosing only the best.  
     
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  • Leave a Lasting Impression
    By admin on June 7, 2006 | No Comments  Comments

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    Robin Turner, PhoneSmart Call Center Manager shares her wisdom.
    Welcome to the PhoneSmart property management blog, the ins and outs of property management and commercial management.

    When you have a caller who needs storage but not for 4 more months what do you do? Handle the call as you would any other caller. Give them all of the information that they need so when it comes time for them to rent storage, they will be prepared. Most likely if they are calling you 4 months from the time that they need it, they are probably taking notes, and shopping other stores as well.
    Don’t take advantage of 4 months delay by giving them the short end of the stick. Don’t rush your call thinking it’s not worth your time. Because in 4 months, they’ll need to rent somewhere. Maybe they are selling their home or moving to the area. You can still be as inviting to them as you would be to someone who needs storage tomorrow. Give them your full attention and follow through.
    Ask your caller for their address so that you can send them some information. You may not want to send them all of your prices, but maybe a brochure that tells all about your facility. A brochure will leave a lasting impression, even when you are done with your call. The customer’s eyes seem to brighten up when offered a brochure to be mailed out to them. They know you care enough to keep in touch with them. If you ever offer coupons, maybe you can throw one in there for them. Maybe even add a personalized note about what you talked about. They’ll be sure to rent from you, as your competitor may not have been so nice and offered the same courtesy that you have.

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