How To Manage A Self Storage Property
Are you trying to make sure that you are managing your self storage property well? Are you worried that your managerial techniques are putting off potential renters? Are you worried that you are not making a very good impression on people? If so, then you are not alone. Many self storage professionals could stand to touch up on their interpersonal skills and their managerial skills. Rest assured, though, that with a little bit of training, you are going to be able to overcome your managerial problems. As with anything else, reader, practice makes perfect. If you are willing to sit down and practice, then you are going to overcome your problems with ease.
Of course, part of being confident is knowing, really knowing, that you are doing a good job. If you do not think that you are doing a good job, then you might very well end up putting off your customers. Your customers are going to be able to tell if you are not confident in the services that you offer, so it is of utmost importance that you get a handle on your operation and smile with confidence each and every time that a new customer comes walking through your doors.
Part of being confident, here, is making sure ...
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How To Manage A Self Storage PropertyBy admin on March 12, 2010 | No Comments
Are you trying to make sure that you are managing your self storage property well? Are you worried that your managerial techniques are putting off potential renters? Are you worried that you are not making a very good impression on people? If so, then you are not alone. Many self storage professionals could stand to touch up on their interpersonal skills and their managerial skills. Rest assured, though, that with a little bit of training, you are going to be able to overcome your managerial problems. As with anything else, reader, practice makes perfect. If you are willing to sit down and practice, then you are going to overcome your problems with ease.
Of course, part of being confident is knowing, really knowing, that you are doing a good job. If you do not think that you are doing a good job, then you might very well end up putting off your customers. Your customers are going to be able to tell if you are not confident in the services that you offer, so it is of utmost importance that you get a handle on your operation and smile with confidence each and every time that a new customer comes walking through your doors.
Part of being confident, here, is making sure that you are doing your work as efficiently as possible. Thus, if you do not have all of the self storage software that you are going to need to do your work quickly and well, then you are going to have to be sure that you are looking into precisely what your options are. Be sure that you buy some software that is going to be able to help you keep track of the day to day happenings of your property, tracking such things as late payments, security breaches, and the like. If you do not have a software package that can achieve these sorts of things for you, then you are truly wasting your time and money.
Of course, the last thing that you are going to want to do, here, is let your stress level show when you are dealing with employees and customers. If an employee or customer can tell that you are very stressed out, then they are going to lose faith in the services that you provide. Thus, no matter how much you are dealing with, be sure that you can set your problems aside and don a smile when you are dealing with another person. Your attitude, and your general disposition, are going to make or break a sale, and very easily.
Finally, here, always be sure that you are not forgetting about the competition. You do not exist in a vacuum. As such, you have to be sure that you are adjusting to the deals and specials that your competitors are offering. If you cannot match a special, then you had better come up with something of your own, or you are going to lose your tenants left and right. If there is no way for you to offer a special at the time, then you are going to have to be sure that you are giving a sales pitch that justifies the absence of a special at your property. You are going to have to make it seem that much better.
At the end of the day, you are going to be able to rope in all of the customers that come your way. It is all about appearances, reader. Put on a good presentation, and be sure that your mood and your disposition do not putt off your incoming customers.
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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How To Manage A Self Storage PropertyBy admin on March 12, 2010 | No Comments
Are you trying to make sure that you are managing your self storage property well? Are you worried that your managerial techniques are putting off potential renters? Are you worried that you are not making a very good impression on people? If so, then you are not alone. Many self storage professionals could stand to touch up on their interpersonal skills and their managerial skills. Rest assured, though, that with a little bit of training, you are going to be able to overcome your managerial problems. As with anything else, reader, practice makes perfect. If you are willing to sit down and practice, then you are going to overcome your problems with ease.
Of course, part of being confident is knowing, really knowing, that you are doing a good job. If you do not think that you are doing a good job, then you might very well end up putting off your customers. Your customers are going to be able to tell if you are not confident in the services that you offer, so it is of utmost importance that you get a handle on your operation and smile with confidence each and every time that a new customer comes walking through your doors.
Part of being confident, here, is making sure that you are doing your work as efficiently as possible. Thus, if you do not have all of the self storage software that you are going to need to do your work quickly and well, then you are going to have to be sure that you are looking into precisely what your options are. Be sure that you buy some software that is going to be able to help you keep track of the day to day happenings of your property, tracking such things as late payments, security breaches, and the like. If you do not have a software package that can achieve these sorts of things for you, then you are truly wasting your time and money.
Of course, the last thing that you are going to want to do, here, is let your stress level show when you are dealing with employees and customers. If an employee or customer can tell that you are very stressed out, then they are going to lose faith in the services that you provide. Thus, no matter how much you are dealing with, be sure that you can set your problems aside and don a smile when you are dealing with another person. Your attitude, and your general disposition, are going to make or break a sale, and very easily.
Finally, here, always be sure that you are not forgetting about the competition. You do not exist in a vacuum. As such, you have to be sure that you are adjusting to the deals and specials that your competitors are offering. If you cannot match a special, then you had better come up with something of your own, or you are going to lose your tenants left and right. If there is no way for you to offer a special at the time, then you are going to have to be sure that you are giving a sales pitch that justifies the absence of a special at your property. You are going to have to make it seem that much better.
At the end of the day, you are going to be able to rope in all of the customers that come your way. It is all about appearances, reader. Put on a good presentation, and be sure that your mood and your disposition do not putt off your incoming customers.
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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Look Around For Self StorageBy admin on March 2, 2010 | No Comments
If you know that you are going to be moving in the near future, then you are going to want to be sure that you are getting all of your chores done in a timely fashion. Indeed, the last thing that you are going to want to do, here, is wait until the very last minute to start doing your chores. If you wait until the very last minute to start doing your chores, then you are going to find yourself cutting quite a few corners just to get all of your work done. Of course, a little bit of careful planning can go a long way, here, so you are not going to have to worry about doing too much extra at the end of the day.
The first thing that you are going to want to do, here, is make sure that you are renting a self storage unit for the majority of your larger items. If you give yourself roughly two weeks to clear this out of your apartment, then you are going to find that it becomes a lot easier for you to do the cleaning that you have to do before you leave. Truly, reader, you are not going to want to mess around with cleaning when there is still a ton of furniture in the way. You are not going to be able to vacuum like you would like to do, and you are not going to be able to get your full security deposit back when you move out.
Of course, you are also going to want to get an idea of how much stuff you actually have to move. The best way to go about developing this idea, reader, is to go ahead and pack all of your belongings ahead of time. When all of your belongings are boxed up and ready to go, you are going to be able to get a much better idea of how much stuff you are really looking at. You will begin to understand whether or not you are going to need a moving truck, and how big your truck is going to have to be if you decide to use one. If you know that you are going to need a self storage unit, then packing up all of your belongings before you begin to call around is going to save you a great deal of time.
Finally, reader, you are going to want to be sure that you are giving yourself several weeks to look around for the help that you are going to need when it comes down to affecting your move. If you wait until the last minute to begin looking around for help, then you may find that you have run out of options at the very last minute. If you are going to get your family and friends to help, then be sure that you are giving them as much notice as possible. If you are going to hire professional movers, then you are going to want to be sure that you are giving them several weeks to schedule a window for you. You simply cannot afford to wait until the last minute when it comes down to getting the physical help that you are going to need.
At the end of the day, you are going to be fine if you are not forcing yourself into a huge hurry when it comes down to moving. If you give yourself the time that you are going to need to get everything ready, then you are not going to have to worry about a thing. Two or three weeks should suffice, here.
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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Switch It UpBy Natalie Thomas, blog manager on May 15, 2006 | No Comments
Words of wisdom from Robin Turner, Phone Smart call center manager.
Welcome to the Phone Smart call center blog and insider look at the self-storage industryDo you ever wonder why your co-worker gets better results than you do? Do they bring in more sales than you do? Do they have a better rapport with their customers than you do?
Most likely it’s because they’ve “switched it up”. If you know the basics of your job (or sales presentation), and you notice that it seems to be getting stale or doesn’t seem to be profiting you much, then maybe it’s time to “switch it up”.Try something new. Use a new greeting, a new closing question, and a new rapport building statement. Switch it up until you find something that works for you. What might work for someone else, may not work for you. For instance, the word “Typically” may not work for you. Maybe the word “usually” works best for you. Sharing a joke with your customer may work, depending on the customer, or you may not be the “funny/humorous” type. Maybe you are more of the sincere/listener type. Take advantage of your skills and put them to use.Take advice from others around you, or secret shop your competitors and listen for good ideas. What you hear someone else doing, may not work for you personally, but maybe it’ll give you an idea of a different way to handle varied situations.Self Storage Blog A diary of the self storage industry
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.