RSS

StorageMart Preserves Memories For Central Missouri Foster Children

Breaking News : New Self Storage Press Release

Video

Storage Mart Self Storage
  • StorageMart Preserves Memories For Central Missouri Foster Children
    By admin on August 26, 2010 | No Comments Comments

    Breaking News : New Self Storage Press Release

    [Post to Twitter] Tweet This Post 

    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

  • Self Storage Call Centers
    By admin on August 6, 2010 | No Comments Comments

    Are you looking to improve your numbers at a self storage call center?  Are you sick and tired of not making the sales that you know you should be making?  Are you looking for a little bit of advice when it comes to keeping your stats higher than the rest of your coworkers?  If so, then you have certainly arrived at the right article.  If you pay attention to the advice contained herein, then you are going to see your sales figures improving before you even know it.  Improvement is just around the corner, and you are now officially taking the first step towards it.

    The first thing that you are going to have to work on, here, is your approach.  If you find that you are blaming the product for your lack of sales, then you need to drastically rethink your approach.  Perhaps you are coming on too strong?  Perhaps you are freaking out your callers by giving them too much information too quickly?  Maybe you are coming across as shallow, or as only wanting to make the sale.  If you find that you are making any of these mistakes, then you are going to have to work on being a bit more genuine when you are dealing with your customers.  You are going to have to be sure that you are approaching them with a smile, and that they can tell that you are not simply after their money.  If you can step in and convince them that you have the solution to their problem, then they are going to be much more willing to trust you and work with you.

    Now, I have said this before, and I am going to say it again.  When your caller begins to talk to you, he or she should be able to tell that you are smiling.  From the very start of the conversation, they should not have a question as to whether or not you want to be on the phone with them.  They should know that you are ready and willing to devote your undivided attention to working with them, and that you are not going to stop until you have found a solution to their problem.  When a customer can sense that you are this devoted to helping them, they are going to be much more willing to flip out the old wallet and send a credit card in your direction.  First, of course, you have to prove to them that you really do care about their situation.

    Finally, reader, you are going to have to work on the order in which you surrender your information.  If you are not in control of the phone call from the very start, then you know that you are already in trouble.  Be assertive the whole way through, and do it in such a way that you do not offend your caller.  If they are pulling you away from your script, come up with polite little reasons to return to the order that you prefer.  Before you know it, you are going to have the conversation back on track.

    As you can see, reader, there is not much to seeing the improvements that you want to see.  So long as you keep this advice in mind, you are going to be able to drastically improve your sales figures in hardly any time at all.

    [Post to Twitter] Tweet This Post 

    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

  • Your Stuff Is Safe With Us
    By Natalie Thomas, blog manager on June 23, 2006 | No Comments Comments

    Laurie Cox, Outbound Sales Project Manager speaks about the importance of security.

    Welcome to the PhoneSmart call center blog. This is the insider diary of the self-storage industry

    Security has always been one of the biggest concerns for most people looking for storage. If a property has a gated community, video camera surveillance, and door alarmed units, and then they can pretty well be considered as “well-secured”. Once in a while, you run across what I like to call the “overly paranoid” caller. No matter how much security you DO have, he simply doesn’t think it is enough.
    During a very prolonged call today, a gentleman inquiring about a storage unit was much more concerned with the security than anything else. His questions were very specific:

    “What kind of material are your units constructed of”?
    “How often do you change the tape, or do you have digital video camera surveillance”?
    “How often do you do site checks”?

    Knowing full well, I did not have all the answers, I simply said:

    “You know, sir, if I were to answer questions like that over the phone, ANYONE could find a way to rob us. Would you like to come down so I could show you how well-secured we are?”
    The man seemed to calm down enough to explain that he had been robbed before.
    I told him that we do everything we can to keep out undesirables, but even “Mission Impossible” guys can find a way in. I told him that our facility had lots of insurance and really big locks for sale and he laughed.

    He called back later that day and reserved a unit.

    PhoneSmart Your Source for Lead Generation
    Self Storage Blog A diary of the self storage industry
    Self Storage Search Engine Self Storage in Florida

    [Post to Twitter] Tweet This Post 

    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

Copyright © 2010 Property Management Blog.
A project of Storage Mart Self Storage Provider.