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    Written by Angela Perry, trainer and call center rep and business blog writer.
    Welcome to PhoneSmart’s property management blog, the ins and outs of property management trends.

    It would be wonderful if all of us had built in thesaurus implanted in our head. This will help us come up with synonyms for words to help communicate with our customers.
    Here are a few that I have run into while working in the storage industry:

    Limited availability…………………………….not many left, only a few
    Administration fee………………………………set up charge/start up fee
    Climate control………………………………….air conditioned or heated
    Standard…………………………………………non-air conditioned or heated
    24hr access………………………………………come in anytime
    On site management team……………………….someone lives here at the facility
    Pro rated…………………………………………only charged you for the days left
    Cylinder lock ……………………………….the round lock that is most difficult to be broken into
    Storage containers………………………………..storage units
    Convenient………………………………………..easy to get/travel to

    Then there are those that were mention when discussing furniture:

    Couch……………………………………….sofa
    Dresser………………………………………chest of drawers
    Bed……………………………………….…bunk
    Plastic containers……………………………totes, storage bins
    Bed/living room groups…………………….bed/living room sets, suites
    Refrigerator…………………………………fridge, icebox
    Freezer………………………………………deep freezer
    Nightstand…………………………………..bedside table
    Soda…………………………………………pop, coke, soda water, soft drink

    Well the last example has nothing to do with the property management industry however the synonym is still helpful to know. In the sales and storage industry we must learn to adapt to our customers. I read somewhere that the reason why giraffes have long necks is because the food that they ate was higher than what they could reach with their short necks so they grew long ones. I am not sure if this is fiction or not but for the sake of this blog we are going to believe it is true. Salespeople should be able to adapt. We may not be able to have a brain-sized thesaurus inside of our head but we can learn how to use this list above as a quick reference!

    Self Storage in Maryland Call Tommy at (301)638-3100 and ask for a coupon.
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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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