Getting Better

Every company strives to get better. They want to know how they can better help their customers and also increase productivity with profits, customer performance or both. There are several ways that we can help improve customer service to our customers.

These suggestions are some of the things that I have noticed in my short time with customer service/sales and with my experience as a consumer.

My first few suggestions have to do with increasing the customer’s satisfaction in their experience with us and getting more quality calls to the managers and the PhoneSmart call center. The first thing that I suggest we do to improve the customer experience is to talk to them in a calm and meaningful manner. Get them to interact with you. A good conversation can help ease the tension and make them feel important and comfortable.
Feedback is another way to increased customer happiness. Giving them somewhere that they can vent is a good way for customers to give meaningful feedback to help us improve. My English teacher often advised me to get someone else to read my paper because I am biased towards my own creation. Having an outside opinion can improve the quality of the service dramatically because you are brought up to speed on things you might have not noticed yourself. These things will help us to get better and satisfy our customers at the same time.