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Easy steps to great customer service.


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    Ronald Smith, a newbie in our call center reflects on lessons he has learned about being an effective customer service representative.

    Welcome to the Phone Smart self-storage blog and insider diary of the property management industry

    A good agent

    The dictionary defines customer service as “assistances and other resources that a company provides to the people who buy or uses its products or services”. I define customer service as assistance to customers who want to or have bought a product or service. However, customer service involves a lot more than the definition may state.
    In order to be a good customer service agent providing the best service you have to a variety of skills. Very important in this new age is to possess at least basic level typing and computer skills. In the old days, customer service required legible handwriting and the ability to do math calculations quickly and accurately. Today, most customer service positions are done at the computer and you have to have at least basic skills to be able to effectively do your job.
    Next, you have to have patience to be successful as a customer service agent. In customer service you are going to have to deal with a lot of different personalities. You have to be able to adapt to person and their situation without getting stressed out. In the self-storage industry many of our callers are in a stressful situation and we often need to bite our tongues and try to diffuse their upset and angry.
    Finally, you need great communication skills. You must be able to effectively communicate information to your customer. There are many other skills that I haven’t mentioned that could be added to this list. However, these basic skills will get you on the path to a successful customer service career.

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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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