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Retailers Rely On Effective Self Storage in Secaucus, NJ Secaucus, NJ is known as retail heaven by those who keep close tabs on the industry. Home to a wide variety of outlet stores, retailers rely on this location to quickly move large quantities of deeply discounted brand name goods, such as athletic wear, name brand duds, and of course the ever important linens and bathroom goods. In addition to the outlet stores, several retail giants have warehouses in this area to fulfill customer order.

The most famous are Newegg which sells computer peripherals and Barnes & Noble, an online and offline giant whose trade is media in printed and digital form. Yet smaller retailers have discovered the vibrant economy of Secaucus, NJ as well and the many eager shoppers, who are looking for deals at the outlet malls, do not mind spending their money saved at the smaller retailers who sell their wares at regular cost.

Thus, it is vital for a local retailer to always have sufficient stock on hand, yet where can these smaller stores temporarily lay up their overstock? Secaucus, NJ self storage is the solution smaller retailers rely on, and with excellent results! Climate controlled storage units will keep merchandise secure from weather induced temperature fluctuations, thus lessening any shrinkage due to heat or cold damage.

Similarly, by choosing storage options that fit the budget and the size needed, a small retailer may be able to permit its storage space to grow with its success – a small, climate controlled niche for starters, and a larger, garage sized storage area in the same climate controlled facility for the time that the business has taken off and more merchandise need to be stored up. Looking for Self Storage? Self Storage Please also visit our Partner Blogs at Self Storage Blog and Total Quality Assurance Services Rent a Self Storage Food Self Storage Yacht Self Storage Shoe Self Storage Automobile Self Storage

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Basalt, CO is a small town with a surprisingly high per capital income. Considering the fact that the town has less than 3,000 residents, the question that of course comes to mind deals with how a small town seemingly in the middle of nowhere is able to have so many well to do residents.

The answer, perhaps not surprisingly, is tourism. Basalt, CO is located at the Fryingpan River with easy access to the Ruedi Reservoir. Anyone who is interested in water sports of any kind knows that these two names are the equivalent of a good time, wild waters, Gold Medal trout, and boating access.

Similarly, since the town decided to capitalize on its natural beauty and location, it has also become a Mecca for serious mountain bike aficionados who have come to appreciate the rugged terrain. Self storage is the logical solution for both tourists and residents in Basalt, CO. Colorado residents love their self storage in Basalt, CO for the freedom to store boats, water sports equipment, and other bulky items that do not fit into the garage. Similarly, the savvy homeowners who rent out some of their properties to summer tourists find that self storage in Basalt, CO is an unbeatable method of getting some personal belongings out of the way when the tourists are ready to come.

Of course, vendors in the small town knows that their business is only seasonal, and self storage units will serve as overstock facilities to hold most of the merchandise not sold. They are cheaper than renting a bigger storefront with more storage room and at the same time highly secured with 24 hour monitoring.

Looking for Self Storage? Self Storage Please also visit our Partner Blogs at Self Storage Blog and Total Quality Assurance Services

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You do have to re-sell your current customers to a certain extent every month, don’t you? Are you actively re-selling the people who moved in last month? Are you even thinking that way? Well, think about this for a second: What would it do to your bottom line if you could increase your average length of stay by just one month? What would that do to your bottom line? What would that do to your occupancy levels? What would that do to your discounting strategies? That’s enormous stuff, isn’t it, if you added an extra month to every one of your tenants? Don’t your tenants think to themselves every month, “Hmm, should I stay or should I go?” Who was it who did that song? The Clash? What a great song for customer service, right? “Should I stay, or should I go now?” Isn’t that what they’re saying to themselves every month? Should they pay? Should they move out? Some of them are thinking, “Should I get a different size unit?”

Do you have a strategy in place to upsize or downsize your current tenants rather than letting them move out? If you see people move a bunch of stuff out of their unit, you can ask, “Hey, do you guys need to get into a smaller unit?” If you see somebody cramming more stuff in their unit you can ask, “Hey, do you guys need to get a little bigger space?” That’s a pretty powerful customer service touch. Many of your customers think you stopped caring about them when they signed the lease and only pay attention to them if they are late on the rent.

The mere fact that you notice them and continue to keep their best interests in mind could easily result in an extra month’s rental. Until that customer sees their storage unit as a part of their household, as an extension of their home, they’re thinking every month, “Should I stay or should I go!”

Looking for Self Storage? Self Storage Please also visit our Partner Blogs at Self Storage Blog and Total Quality Assurance Services

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Feeling confident in a long term relationship is also important to your prospects. They want to know if you’re going to be a jerk if they have a problem, because everyone expects there to be a problem with someone they do business with at some point or another. And really, if you have a problem with a company, do you get annoyed about it if they address the problem and take care of you? No, right? You say to yourself, “Whatever. I had a problem; they took care of me. Fine.” Right?

Customers do not mind having a problem with your company as long as there is a reasonable resolution and the people they deal with in your company are professional about it and do not act like jerks.

That’s what the people want to know. They want to know that if they have a problem with your company, you’re going to be okay to deal with, and they start thinking about that from the moment they start talking to you. And this is really true. That is why prospects will often ask you a lot of questions up front, especially about policy issues and processes. They want to know if you have a customer friendly approach or not.

I’m sure you’ve heard this before. If you haven’t heard it before you need to know this. It is true: A great manager can make a lousy property great, and a lousy manager will make a great property lousy.

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Please also visit our Partner Blogs at Self Storage Blog and Total Quality Assurance Services

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Please view our latest updated on our StorageMart locations at http://www.storage-mart.net/ or click on any of the links below for specific locations.

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StorageMart Self Storage Unit Locations in California

Oakland, Calfornia 94607 http://california-oakland-94607-self-storage.storage-mart.net
Oakland, Calfornia 94612 http://california-oakland-94612-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Colorado

Basalt Colorado 81621 http://colorado-basalt-81621-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Florida

Dania Beach, Florida 33312 http://florida-dania-beach-33312-self-storage.storage-mart.net

Hialeah, Florida 33012 http://florida-hialeah-33012-self-storage.storage-mart.net

Key West, Florida 33040 http://florida-key-west-33040-self-storage.storage-mart.net

Big Coppitt Key, Florida 33040 http://florida-key-west-us-hwy-1-33040-self-storage.storage-mart.net

Miami, Florida 33165 http://florida-miami-33012-self-storage.storage-mart.net

Miami, Florida 33126 http://florida-miami-33126-self-storage.storage-mart.net

Miami, Florida 33130 http://florida-miami-33130-self-storage.storage-mart.net

Miramar, Florida 33027 http://florida-miramar-33027-self-storage.storage-mart.net

Pompano Beach, Florida 33062 http://florida-pompano-beach-33062-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Georgia

Athens, Georgia 30606 http://Georgia-Athens-30601-self-storage.storage-mart.net

Bogart, Georgia 30622 http://georgia-bogart-30662-self-storage.storage-mart.net

Lawrenceville, Georgia 30045 http://georgia-lawrenceville-30045-self-storage.storage-mart.net

Milledgeville, Georgia 31061 http://georgia-milledgeville-31061-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Illinois

Aurora, Illinois 60504 http://illinois-aurora-60540-self-storage.storage-mart.net

Chicago, Illinois 60622 http://illinois-chicago-60662-self-storage.storage-mart.net

Elgin, Illinois 60120 http://illinois-elgin-60120-self-storage.storage-mart.net

Franklin Park, Illinois 60131 http://illinois-franklin-park-60131-self-storage.storage-mart.net

Hillside, Illinois 60162 http://illinois-hillside-60162-self-storage.storage-mart.net

Lombard, Illinois 60148 http://illinois-lombard-60148-self-storage.storage-mart.net

Northbrook, Illinois 60062 http://illinois-northbrook-60062-self-storage.storage-mart.net

Orland Park, Illinois 60146 http://illinois-orland-park-60146-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Kansas

Kansas City, Kansas 66103 http://kansas-kansas-city-28616-eaton-66103-self-storage.storage-mart.net

Lenexa, Kansas 66219 http://kansas-lenexa-66219-self-storage.storage-mart.net

Merriam, Kansas 66203 http://kansas-merriam-66203-self-storage.storage-mart.net

Merriam, Kansas 66203 http://kansas-merriam-67th-66203-self-storage.storage-mart.net

Olathe, Kansas 66061 http://kansas-olathe-66061-self-storage.storage-mart.net

Overland Park, Kansas 66221 http://kansas-overland-park-66221-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Kentucky

Frankfort, Kentucky 40601 http://kentucky-frankfort-60162-self-storage.storage-mart.net

Lexington, KentuckY 40505 http://kentucky-lexington-40505-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Louisiana

Lake Charles, Louisiana 70601 http://louisiana-lack-charles-70601-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Maryland

Waldorf, Maryland 20601 http://maryland-waldorf-20601-self-storage.storage-mart.net

Odenton, Maryland 21114 http://maryland-odenton-21114-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Minnesota

Hopkins, Minnesota 55343 http://minnesota-hopkins-55343-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Missouri

Columbia, Missouri 65201 http://missouri-columbia-65201-self-storage.storage-mart.net

Columbia, Missouri 65202 http://missouri-columbia-65202-paris-road-self-storage.storage-mart.net

Columbia, Missouri 65202 http://missouri-columbia-65202-self-storage.storage-mart.net

Columbia, Missouri 65203 http://missouri-columbia-65203-self-storage.storage-mart.net

Jefferson City, Missouri 65109 http://missouri-jefferson-city-65109-self-storage.storage-mart.net

Kansas City, Missouri 64114 http://missouri-kansas-city-64114-self-storage.storage-mart.net

Kansas City, Missouri 64145 http://missouri-kansas-city-64145-self-storage.storage-mart.net

Kansas City, Missouri 64153 http://missouri-kansas-city-64153-self-storage.storage-mart.net

Kansas City, Missouri 64155 http://missouri-kansas-city-64155-self-storage.storage-mart.net

Springfield, Missouri 65803 http://missouri-springfiled-65803-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in New Jersey

Secaucus, New Jersey 07094 http://new-jersey-secaucus-07094-self-
storage.storage-mart.net

W. New York, New Jersey 07093 http://new-jersey-west-new-york-07093-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in New York

Brooklyn, New York 11211 http://new-york-brooklyn-11211-self-storage.storage-mart.net

Brooklyn, New York 11232 http://new-york-brooklyn-11217-self-storage.storage-mart.net

Brooklyn, New York 11217 http://new-york-brooklyn-atlatic-ave-11217-self-storage.storage-mart.net

StorageMart Self Storage Unit Locations in Texas

Austin, Texas 78728 http://texas-austin-78728-self-storage.storage-mart.net

Helotes, Texas 78023 http://texas-helotis-78023-self-storage.storage-mart.net

San Antonio, Texas 78212 http://texas-san-antonio-78212-self-storage.storage-mart.net

San Antonio, Texas 78232 http://texas-san-antonio-78232-self-storage.storage-mart.net

San Antonio, Texas 78251 http://texas-san-antonio-78245-self-storage.storage-mart.net

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1. What hours is the call center open?
The call center is currently accepting calls Monday – Friday 6:30 am to 11:00pm, Saturday 7am to 9 pm and Sunday 7:30 am to 8 pm

2. How long has PhoneSmart been in business?
We are celebrating 6 wonderful years in business.

3. Are you an answering service?
No, we are not an answering service. While we do answer incoming phone calls for our clients, we do more than take messages. We are an off site sales force that turns your missed calls into profit. Our dedicated phone representatives are trained to “sell” storage units.

4. What is Secret Shopping?
We provide a program to help monitor your employees. Monitoring can be for incentive based, compliance, or other types that you require a recorded phone shop by one of our trained shoppers. The call is then evaluated by our seasoned panel of evaluators and sent to you. This is a great tool for managers to use in the office to help staff achieve their personal best.

5. Is PhoneSmart’s Secret Shopping Department set up to do in person shops?
Currently, we do have a handful of “shoppers” that are able to do in person self storage shops. We are looking forward to expanding this service in the future.

6. What sort of training items do you offer?
We have several different training options available. What’s great about our training items are that they work together to optimize the learning experience.
•Secret Shopping (see above)
•Managers Training Packet- includes workbooks and CD’s and sets up the training in a classroom type atmosphere.
•Role Play Helpline- this interactive training allows your managers to call our trained staff and Role Play different scenarios or situations that may arise in everyday self storage business. It’s convenient and fun!
•Sales Training Seminars and Consulting- our director Tron Jordheim would love to visit your property and give you sales training or consulting on the spot. Tron is a member of the National Speakers Association.

7. What is the Role Play Helpline?
The Role Play Helpline is one of PhoneSmart’s newest training tools. This interactive training combines convenience and flexibility. Your managers can call the RPH anytime the call center is open (see question #1) and talk through concerns or objections, go through the sales script and more. Our reps can switch places and be the caller or the rep and switch back to get a different view of the sales call.

8. What are some of the other services PhoneSmart’s provides?
Besides the services listed above we also have an outbound calling program that can be tailored to fit your business. Another successful service we provide is lead generation and follow up. We are always on the lookout for services to help your business run smoother and more efficiently.

9. Can we customize our own Secret Shopping evaluation form?
Yes, you can. While we do have a standard form that many of our clients use, you may customize the evaluation form to fit your business. We encourage our clients to try and get the most out of the evaluation form to further help with training.

10. Our offices have caller id, how does your number show up?
We use T1 phone lines that show up blocked caller or unknown caller so your offices will not be given our direct number and tipped off that they are being secret shopped. In addition our callers are trained to be able to give a false name and phone number if prompted.

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Self Storage in Florida
1300 West 49th Street
Hialeah, FL 33012
Manager: Fidel Rodriguez
Ph: (305) 826-4119
Fax: (305) 826-1562
Sate of the Art Security including individual Door Alarms
Call Fidel today for your $50 coupon!

Total Quality Assurance Services Measures Quality Assurance

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Ronald Smith, PhoneSmart call center operator and business blog writer tells a secret about good relations with self-storage customers.

Welcome to the PhoneSmart call center blog, the ins and outs of the property management industry.

Self Storage in Springfield, Missouri Come by and see Larry and Becky, our on site management team. (417)831-4340

Quality Assurance service at Total Quality Assurance Services

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Submitted by Tron Jordheim, director and idea man for PhoneSmart

Welcome to our property managment blog, the ins and outs of property management, commercial management and the apartment management industry.

PhoneSmart Your Offsite Sales Solution
Secret Shopping Blog Your inside peek
Inside Self Storage Expo in Reno See Tron Jordheim

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Angela Perry, Phone Smart Trainer, gives a training tip for our call center operators
Welcome to our Property Management blog, the ins and outs of property and commercial management.

PhoneSmart Your Offsite Sales Solution
Self Storage Blog A diary of the self storage industry
Self Storage Search Engine Self Storage in Mississippi

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